Return Policy

Hardware Policies and Limited Warranty
Effective: January 12, 2022

Thank you for shopping at Octopos. This Sales and Return Policy applies to your purchase of Octopos hardware (“Octopos Hardware”) and third party hardware and accessories (“Third Party Hardware,” and collectively with Octopos Hardware, “Products”) from Octopos.We will ship Products using a carrier selected by us. You can ask us via email at support@octopos.com to get shipping method, estimated time and any shipping fees. While we will try to meet your shipment and delivery dates, we may be unable to do so in the event of low Product inventory. In addition, many events beyond our control can affect the delivery of your Products after we provide it to the carrier. Therefore, we are not liable for late shipment or delivery or any loss, damage, or penalty you incur from any delay in shipment or delivery. Notwithstanding the foregoing, risk of loss and title for Products pass to you upon delivery to you.If you are not fully satisfied with your purchase, you may return your Products within thirty (30) days of delivery so long as they are in their original condition and packaging. We will refund your purchase price without the shipping costs. Octopos will not pay for return shipping. You must return all Products, cords, cables, parts and documentation that were included with the original package. Products purchased from Octopos through an installment plan are not eligible for partial returns, and must be returned with all other Products included in the installment plan purchase. Refunds will be applied to the original purchase method. Only Products purchased directly from Octopos can be returned to Octopos. Products you purchase through our authorized retail partners must be returned in accordance with their respective return policies. Onboarding fees, product import services and other service fees are non-refundable.The Products offered from Octopos consist of Octopos Hardware as well as Third Party Hardware purchased and resold by Octopos. From time to time, we may be unable to manufacture or obtain a sufficient supply of Products. In addition, there may be occasions when we confirm your order but subsequently learn that we are unable to supply your Products. Therefore, we reserve the right at any time to limit or change quantities available for purchase or to cancel your order. If we cancel your order, we will refund your purchase price in full.Octopos warrants your Octopos Hardware against defects in materials and workmanship under normal use for a period of one (1) year from the shipping date. Octopos will replace such defective Octopos Hardware at no cost to you. However, you must return the defective Octopos Hardware to Octopos at the designated address and in the designated box, with all accessories, cords, cables, parts and documentation included, within fourteen (14) days of receiving your replacement Octopos Hardware. You will be asked to provide a payment card number to Octopos when you initiate a warranty based return. In the event you fail to return your defective Octopos Hardware pursuant to the process and time frame specified by Octopos, Octopos will charge either your Octopos Account (if there is a balance) or the card you provided when you initiated your warranty based return. This is your sole and exclusive remedy for breach of this limited warranty. This limited warranty is only available to you as the original purchaser of the Octopos Hardware. Warranty coverage terminates if you sell or transfer your Octopos Hardware. No Octopos reseller, agent, or employee is authorized to make any modification, extension, or addition to this limited warranty. To initiate a warranty based return, contact Octopos Support at support@octopos.com . This limited warranty does not apply to Octopos Hardware that has been subject to alteration, repair, tampering, accident, abuse, misuse, fire, acts of god (including, without limitation, earthquake, flood, hurricane, lightning, or tornado) or other external causes. This limited warranty does not apply to any Third Party Hardware, any consumable parts, including batteries, or any software, even if resold or included with the Octopos Hardware. All Third Party Hardware resold or included by Octopos is provided solely according to the warranty and other terms specified by the manufacturer, who is solely responsible for service and support for its Product. For service, support, or warranty assistance, you should contact the manufacturer directly. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS PROVIDED IN LIEU OF ANY OTHER WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, WITH RESPECT TO ANY OCTOPOS OR THIRD PARTY PRODUCT. ACCORDINGLY, OCTOPOS EXPRESSLY DISCLAIMS ANY WARRANTY OR CONDITION OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, OR AGAINST HIDDEN OR LATENT DEFECTS. TO THE EXTENT SUCH WARRANTIES CANNOT BE DISCLAIMED, OCTOPOS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION AND REMEDY OF THIS LIMITED WARRANTY. IN NO EVENT WILL OCTOPOS BE LIABLE FOR ANY LOSS OR DAMAGE OR FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR INDIRECT DAMAGES HOWEVER CAUSED ARISING OUT OF YOUR USE OF OR INABILITY TO USE ANY OCTOPOS OR THIRD PARTY PRODUCTS, INCLUDING LOSS OF REVENUE, LOSS OF ACTUAL OR ANTICIPATED PROFITS, LOSS OF GOODWILL, OR LOSS OF REPUTATION.